We love dealing with new Toyotas and pre-owned makes and models every day, so we strive to ensure that you enjoy your time at Toyota of Grand Rapids, too. We love to hear about your great experiences! Below are some testimonials and reviews from a few of our very happy friends. From our new Toyotas and used makes and models, to the full service department, we're committed to your satisfaction.
I have been dealing with Toyota of Grand Rapids for 10 years and the service staff did a wonderful job of keeping my 1997 Camry in great shape. Therefore, they were as devastated as I was when my beloved car had an engine melt-down last week. In stepped Kendra to ease me through the painful process of saying goodbye to my faithful car and making a choice for probably the last car I will have in my life. No...I'm not ancient - it's just that a Toyota lasts that long. Kendra let me use a brand new Prius Two for almost a day so I could decide how I felt about that. Then, when I decided a Camry just felt more like home, she had the perfect Camry Hybrid for me. Buying day was long and tiring, but we had fun "trick-or-treating" throughout the dealership while waiting for my new car to be prepped, she helped me get everything out of my old car, took me to get a full tank of gas (on Toyota) and sent me on my way. I look forward to continuing to see the friends I have made in the service department as I give all my love to my new car.Lexy from Grand Rapids
Just a note to tell you how Pleased I was with my visit and then Purchase of a new 2012 Prius ... It is a little to early to tell how my Relationship with my new Prius will be, for for now, it is the best running , handling car I have ever had.
What made the Visit and Purchase so much better , was Al Luke , even before I decided to purchase from your Dealership, Al took the time and showed me the car inside and out , then we test drove, More questions, More Excellent answers.New Prius Owner from Toyota of Grand Rapids
I had the opportunity to purchase Prius at a number of Dealerships that I had visited, but none treated my wife and me with the professionalism and respect, not only before the Purchase but After the Purchase, than Al Luke Did. Would you please pass along my thank you to Al, It is employees like AL that make a business better than the product .Thank you -Bruce L. S.
"I purchased a new Scion xB from Scion of Grand Rapids. I absolutely love the car. The sales and finance staff were very accommodating for our family's needs. I can't say enough good things about them and their dealership. This will not be the last vehicle we buy from Sion of Grand Rapids."
"Just bought my second Prius from Darren Harrold at Toyota Scion of Grand Rapids (my first was a 2005). The two reasons I went back are: The car is awesome and so is the staff, especially Darren. Great Job!"
"Thank you ~ To the great people at Toyota that helped me out of a difficult situation a few weeks ago. While I was at Costco pumping gas, my keys were locked inside my car. I called you and within 20 minutes your runner delivered a key to me. I am very impressed & very grateful!!! We love our Camry and hope we get another 75,000 miles."anonymous
"I could not ask for anything to be better . . . excellent salesperson, excellent facilities, friendly service people when I scheduled the purchased Toyota accessories to be installed."
"Love the new Camry, I had a difficult time trying to decide on what car to buy. After shopping at other dealerships and other makes of cars we chose Toyota/Scion of Grand Rapids. Jan Raimondo made it happen"
"Kendra was awesome. She understood what I needed and made it happen."
"Kendra was outstanding in her approach and knowledge. Enjoyed the introductions to the department personnel and the personal visit from the General Manager. Also, many of the other sales reps stopped by to say "Hi" and everyone was very friendly."
"Dear Bill and Bob, Thank you very much for helping us buy an awesome 4Runner! We love having the extra room and reliability. The color is growing on us as well :) We enjoyed working with you bothanonymous
"While sales people are important, and Al Luke is great, most contacts are with the service personnel and service department. Facilities are clean, comfortable, modern. Helpful in scheduling, shuttle drivers are courteous and Service personnel fast, friendly, helpful and good about explaining services needed/performed. This department is your competitive advantage."
"Dear Mr. Harrold, Thank you for making the experience of buying my car so pleasant. Thank you for being so accommodating to me and my family, especially my little brother (he is still talking about the great balloons). I really love my yellow Mini! I keep thinking of places to go just to drive it. Thank you again for your kindness. Please pass on my thanks to Michael as well."
"Bill & Isaac ~ Just a note of thanks for all of your help with this delivery. You folks really went over the top."
"The car was perfect and the salesperson took the time to re-explain all of the features and equipment."
Love my car, love this dealership!
I had done a fair amount of research online before contacting the dealer. This is the second new Prius I've bought from this dealer. Sean my salesman was fantastic! I wanted the nautical blue color, he made sure one was brought in and ready for me to test drive. He was respectful of my time but made sure all my questions were answered. He was upfront and honest and made the entire process so easy! I love the service at this dealership as well. Ben in service has taken such great care of me and my car for the past four years it was a big reason why I wanted to buy another car from them.
Visited Toyota of Grand Rapids expecting to experience pushy salespeople and rude treatment, but I was wrong. I talked with Al Luke who was receptive, understanding, and a great listener thoughout the process. At no point did I feel pushed, but the advice and information he gave me was helpful and he was just a really great guy to deal with. Not your typical car salesman. The facilities were pretty nice, the cars are high quality, and Al Luke made this my most pleasant car buying experience. Highly recommended!