Josh was amazing! I’ll be honest, most of the times I have gone the service guys have focused more on the products and services than me (the customer!) Josh however gave me the best CUSTOMER-focused customer experience ever! Josh is as good as it gets.
Went for my normal oil change on my wife's 2009 Sienna and the service advisor was very pleasant and was able to take care of a minor exhaust clamp replacement also. He did a great job
Everything went as planned.
Only came in for a "look see" planning on a future appointment but the service adviser Bruce Diamond said he could fix it as late in the day as it was and I could be on my way. Everything went as planned.
Always professional, efficient, and reasonably priced! I have always thought dealerships were big rip offs. But, so far, Toyota of GR has been changing my mind! Beautiful waiting area with Starbucks coffee, cant go wrong here :)
I would Highly Recommend the dealer. Sales Man Anthony Wilcox and Sales Manager Mike were wonderful, extremely patient and helped me find the vehicle that I want. I looked at other dealers trying to find better deals on a truck all the way up to Winconin, Ohio I was not able to find a single one. They also gave me best deals on rebates for the vehicle and made me really feel part of the family. Even now when I go in for general maintenance I feel warm welcome even as of the day I purchased vehicle. Facilities are clean, customer lounge is always full with complimentary beverages. Great job guys.
Toyota of Grand Rapids always gets me in and out fast. Friendly staff and a comfortable facility. I’m especially happy about their new oil change package which I highly recommend and includes tire rotation so you get more out of your tires.
Very happy with my purchase.
Very Happy with my purchase. Tim Winchel was very patient with all our questions along the way. We even had a few questions after we bought our van and Tim remained super responsive. I am always impressed when someone remains responsive even after my check clears! I highly recommend Tim and Toyota of GR!
Been going here for 15 years. Always excellent service!
Kudos to GR Toyota!
Personnel were knowledgeable courteous. My car was maintained very expeditiously. Kudos to GR Toyota!
Job done right!
Staff was knowledgeable and made sure the job was done right
Always excellent service.
Good diagnostic assessment with advice about how to proceed. Next appointment made for when equipment comes in and service can be completed. Always excellent service.
No complaints from me. I was easily able to set up an appointment and when I went there they quickly worked on my car.
Had a great experience!
Had a great experience! I put snow tires on my minivan but added some extra service as long as I was bringing my car in. I love the online scheduling; they are great about communication and this was my first time waiting—what a great lounge! I love working with them.
Awesome dealership. They have a customer for life. Our salesperson Jim was amazing. The service from the entire staff was incredible. Highly recommend.
Third visit in last four months and no complaints.
Always fast, friendly, knowledgeable staff. Third visit in last four months and no complaints.
Natasha was my service rep and she was very helpful and knowledgeable.
Natasha was my service rep and she was very helpful and knowledgeable. The service was thorough except for one issue that I am sure they will take care of promptly.
Service and staff are true professionals.
Excellent service all around!!! The only dealer I will trust with V wagon as well as my senior citizens Sienna van. Service and staff are true professionals.
Pleasant people and speedy service, at a reasonable price!
Lifelong customer confirmed.
This is the best Toyota dealer. I shopped around for a single Corolla and they had the best service and the best prices. Not to mention their add ons especially regarding power train are unparalleled. Between Erik my sales guy and Kyle the manager, the whole experience was A+ from start to finish. Lifelong customer confirmed.
First rate experience
First rate experience negotiating terms of car purchase, and excellent follow through by all staff in moving the sale forward through financing and taking delivery of the new car.
Very happy with that performance and the professional handling of the issue.
The service team was very helpful in identifying the problem with the emergency brakes and getting them fixed in a timely fashion. As usual I was very happy with that performance and the professional handling of the issue.
I drove an hour because I had a poor experience at my local Toyota dealership while looking for a new car. Jim was great and went above and beyond for helping me find the Rav4 with all the options I wanted. Definitely recommend! Wish I lived closer to complete my vehicle service here!
I trust this dealership!
Aaron really took great care of my Toyota RAV4! I trust this dealership!
Really pleased the work performed and the Toyota employees that I interacted with.
My service appointment went extremely well - Aaron was organized and answered all my questions. And when I had suggested some specific service (coolant system flush), he looked through the maintenance history and told me I would be wasting money to perform that work as it had been taken care of fairly recently. When I picked up my car after the work was performed, Aaron went through all the test results and explained what they meant. Also, I rented a car to get around while my car was being serviced and Kayla was extremely helpful and friendly. Overall I was really pleased the work performed and the Toyota employees that I interacted with.
Everything was done with efficiency and a pleasant professionalism.
I found Michelle to be a wonderful service rep. Everything was done with efficiency and a pleasant professionalism. I would not hesitate to recommend her or this dealership to anyone needing service for their car.
Great dealership with unusually low mile cars and a great selection.
Good Quality cars, 3 top best selling brand in Grand Rapids Mi.
Great place to buy
Great place to buy a car or get yours maintained. Everyone knows Toyota is a great brand. The service people are gifts from above. The salesman can be a bit pushy, you just have to be firm in your resolve. I will return here whenever I have the need.
Great Service Department
Always a great experience in the service department at Toyota of Grand Rapids! Thanks Ben!
Nice and professional
The gentleman who helped us was super nice, His name was Jaylin I believe and he sold us a 2013 Subaru outback and went to Ferris, we noticed that bc my husband Brock withers is from big rapids. He was super nice and professional and helped us as much as he could. And also everyone kept offering us drinks and food and were also friendly.
Best service and service center ever! Mechanics and customer service team are amazing
I purchased a used Subaru yesterday from Toyota of Grand Rapids. My sales agent was Alfred Luke. He was patient, professional, and not pushy at all. The only complaint I have is the process took a little longer than I was hoping for but everyone was kind and courteous. The car was clean and well taken care of by the dealership and they filled the gas up for me before I left. I was very impressed by the service!
The best experience.
This Toyota dealership gave me the best experience I have encountered. Being young, and a woman, they took me very seriously and worked so very hard to get me into the car I so dearly wanted. Joe, our salesman was very accommodating and showed several options to make sure we could make something work. Joe felt more as a friend then a salesman.. I did not feel pressured, pushed, or nagged into getting something especially if I was not pleased with the product. I HIGHLY recommend Joe to anyone in the area. The blonde sales manager (can't remember her name) touched base with us several times to ensure everything was going smooth and gave great customer service. Toyota of Grand Rapids will always be my go to dealership from now on, you guys rock.
Had a great experience buying a Subaru Forester from Vern Johnson. He and Kevin were very friendly, helpful, and easy to work with. If you're looking for a new or used Toyota, I strongly recommend giving Vern a call - he's a good guy!
The best part is Starbucks coffee ?... Free
Good service. Wonderful waiting area.
Richard Van Norman
Best experience I've had when getting a new vehicle
Great experience buying my 2016 rav4 two years ago. Service department is literally the best. Friendly people greet you with a smile and make sure you are happy and satisfied before leaving. Suitable prices. If I still live at least with in drive able distance, I would totally keep getting my service done here.
I shopped around for months looking for a good car and one of the places I went was Toyota of Grand Rapids. I met with Jon Diffin and he was extremely helpful and not at all pushy with me in my search. He diligently worked to find something that worked for me. I seriously considered the Rav4 which is a great car but ended up going to another dealer because I found something that was a better fit for me personally than the Rav. Definitely recommend Jon if you are looking for a Toyota or other used car - great to work with!
I work at a dealership and we bring all Toyotas here for recalls. I really highly recommend this company.
Good service department
Ben was our service tech, very friendly,very knowledgeable. Helped us with a transmission problem. Will go back for regular maintenance safer than quick lubes.
Extremely pleased with service!
I was extremely pleased with the service I received yesterday at the Toyota dealer! Ben Dekruyter had a list of issues to be checked with my Camry yesterday. The car estimate was reasonable with no hidden surprises. My vehicle was serviced in the time frame that was stated by Ben. Ben was very professional and courteous as well as the rest of the staff at this dealership. I felt that the the bill was fair in the pricing for the repairs that were done. I highly recommend this dealership for service of your vehicle.
Emmy Granderson was excellent to work with!
Emmy Granderson was excellent to work with!! We drove close to 2 hrs to get to the dealership because we loved how she treated us while we were searching for a new vehicle. Emmy was honest and worked hard to get us into the vehicle that we wanted to purchase. It was a busy day at the dealership for her yet she treated us as if we were her only customers by not rushing us and answering every question we had. Thank you Emmy!!
Great buying experience
I had a great car buying experience at Toyota of Grand Rapids. When I started my vehicle search I was a little hesitant to deal with new dealer in a new state, having already purchased 5 other new cars I knew how the dealer/sales person game works. I first reached out on-line chat to get a feel and got a prompt reply from Pamela Bradley, she answered all my questions and followed up if there was anything else she can help me with. I then reached out to Trey Yarborough, his knowledge of the vehicle I was interested in and contacting me promptly when one arrived on the lot was much appreciated. It was a stress free buying experience thanks to Trey.
Bruce in service is great!
My service experience with Mr. Bruce Diamond was outstanding. He was helpful, respectful and informative with my questions and comments. I will be back for service to my car again as needed. My husband had a terrible accident in December '16 and is unable to bring our car in for service. This was my first experience bringing our Toyota in for service.
I felt very confident that everything that needed done to our car was taken care of. Thank you Mr. Diamond. Carole for Cy Dubinsky
Thanks Ron and Ben
We interacted with both Ron and Ben on this particular visit. Both men are always knowledgeable and able to explain what is going on with the vehicle being serviced - important for those of us who don't know 'a hoot' about automobiles. Thank you gentlemen for your expertise and ability to explain to your customers. We appreciate you.
Kind and helpful!
We had an excellent experience working with Toyota. It was my first time purchasing a used vehicle, so I was very nervous and hesitant, but Luis was wonderful to work with. He found me the exact vehicle I wanted with more options than I requested, and never put pressure on me to exceed my budget. In fact, one of the qualities I most appreciated about him was that he understood my budget and worked within it. It definitely helped establish trust, and I didn't have the feeling of "high pressure sales" I have come to expect at car dealerships. I truly enjoyed working with Luis and the entire staff at Toyota. Every person we interacted with was kind and helpful. I feel confident that I made the correct choice in choosing to work with them!
great experience with Sean Bier-Hobbs
Great experience with Sean Bier-Hobbs. I had to change my appointment date because of a work conflict. He was accommodating and understanding. He worked me in for the next day. I actually arrived about 30 minutes early and that was OK with him as well.
Highly recommend dealing with Sean Bier-Hobbs at Toyota of Grand Rapids.
Paul Gruber in sales is great!
Paul Gruber was a wonderful salesperson with us! It was Memorial Day weekend and so there were lots of customers, but Paul took all the time we needed and never made us feel rushed. He answered all our questions clearly and was both knowledgeable and friendly. Not once did he seem pushy, and, in fact, it never felt like we were interacting with a stereotypical salesperson; it felt more like we were talking with a nice, down-to-earth, genuine guy who just wanted to help us.
Joe in Sales is great!
I had Joe in sales after dealing with 2 other sales guys. He turned it all around for me. I literally could've had my Jeep my first visit but for some reason the sales guys I worked with was not a good fit.
So I am giving them a 5 star because Joe was awesome!!! Thank you
If you're looking for a new/used go see him.
I will be back again!
Chris Hammond took care of me in first class style, as has been the case each time I bring my car in for service. The price was very reasonable, and the time it took was great. i will be back again!
Worked with Bill D. He was not aggressive and assisted to help us get what we wanted and leaving happy.
Great job, Brandon!
I decided rather quickly that I was going to buy a car on a November weekend. I had been researching several models and makes of cars for a couple of years. Based on my research, I decided a Toyota Prius was the perfect match for me. I went to several Toyota dealers in and around the Grand Rapids and lake shore area. Approaching salespeople, I did not feel that they took me seriously as a viable purchaser being an older woman without my husband. In fact, one of the dealerships wouldn't even show me any vehicles. It was not until I came into Toyota dealership of Greater Grand Rapids on east 28th street and met up with one of their salesmen, Brandon Sabin, I felt that I was dealt with in a respectable manner. This young man spent a great deal of time with me, showing me many different models and answering all of my questions, plus many more questions that I had not even thought of. I think he did an excellent job and made me realize that the Prius II was just the car I was looking for. I have had this vehicle for about 3 months now and it has met and exceeded all that I thought I needed in a vehicle. I have averaged 48 to 51 miles per gallon, sometimes more than that. I figure with every five thousand miles I drive, I save $1000 in gasoline. The car will pay for itself in no time at all! I am thankful that Brandon took the time and showed me the vehicle of my dreams and treated me with great respect! Great job, Brandon!
Which model Tacoma?
Sean B. was very helpful and patient while I made up my mind on which model Tacoma I wanted to buy. I am very satisfied with the dealership and my purchase!
While researching our next new car, we visited a number of local dealerships. One of the primary reasons we chose to purchase a Scion xB was the team at Toyota of Grand Rapids. They were extremely helpful, no pressure, sales professionals. Jake Stricker worked diligently to get us the car we wanted and a deal that made sense for us. I highly recommend these guys to friends, family, and anyone looking for a great new car experience.
Could not be more pleased
We have purchased two vehicles from Toyota of Grand Rapids. We could not be more pleased with their sales or service. I recently had to go in to fix my rear windshield wiper, which was damaged in a car wash. It wasn't really broken, so they snapped it back for free. While we were waiting for my car to cool sufficiently that they could apply adhesive on a bit of trim (same car wash.) they also suggested some other services - which I appreciate because it will make my 30000 mile visit easier.
Very friendly staff
Very friendly staff and stayed true to estimate and appointment length. It's nice not to need a babysitter to take care of your car -- my kids loved the kid room and I used the free WiFi to get some business done!
service was excellent!
My Sales Advisors, Jon and Sean and the General Manager, Mike, worked very diligently to help me get the deal I wanted and needed. I am so very excited to have the car I want and have now and the service was excellent! This is the best service I have ever received from a dealership! Thank you!
6 year customer
I have been a customer of Toyota of Grand Rapids for 6 years. They are the best dealership I have dealt with. Their service advisers are the best. The repairs are done correctly the first time and with my busy life, I need that. I will only buy my future vehicles from Toyota of Grand Rapids because of their service department
I brought the car in for an oil change and the service rep looked up the records on the car and told me of the other things now due. He gave me an estimate of the time requirements and the cost. I gave my approval and went in the waiting room with my book to read. Shortly afterward another service rep came in and said the work is going to take much longer and he would provide me with a loaner so they could complete the work by the next morning between 9 and 10. I took the loaner and the work was done around 9:30. I had told them I needed my car by 10 to go on vacation. Everything was completed as promised. Excellent service and good customer care.
Meeting the staff!
I went to Toyota with a member of my church who was looking for a car. While the salesman Sean was sharing about what Toyota offered. I was agreeing that they offer great product and service. When we were leaving after talking with Sean, I jokingly said I think I should be talking to you instead of Honda regarding trading in my 2011 CRV. I went home researched the RAV4 and did the math. It made since for us to purchase the 2013 RAV4 which offered life time power train, maintenance free for up to 25K, 9.95 oil changes etc. I shared with my husband and he said lets go test drive. We went to talk with Sean on Saturday and I picked up my new RAV4 on Monday and we save 70.00 per month on our payment. It was a great experience, I have driven Honda's for over 15 years. I love the part at the end where you are taken around the showroom to meet the staff. It was a great welcome to the family.
The deal went smoothly and quick
I bought a car in January 2013. The dealer was very informative, patient and helpful. The deal went smoothly and quick. Yesterday,it was my first time at their service station. I was pleasantly surprised at their quick service. Ben was very humble and caring. Ben and his team delivered an awesome service. They took care of everything I needed. All I had to do was come in and sign. Ben even humbly threw away my coffee cup.
Plain and simple
Plain and simple: awesome service! I was a college student looking for my first car and Toyota of Grand Rapids offered better competitor prices, warranty, and additional features -even in comparison with other Toyota dealerships. I got approved for the college finance program and they had my car ready to roll on the day of purchase.
New best friend
I had an extremely pleasant experience with Toyota of G.R.! My salesman was Darren Harrold and he was very helpful in every aspect! I left feeling i've got a new best friend!
such great service!
I have never Truly been to a better dealership and had such great service! A little over a year ago we stopped by and I liked you guys then! Sean Bier-Hobbs was our Dealer and he did a great job finding exactly what we needed for just the right price!!!! I can truly say Toyota of Grand Rapids is one of not the greatest place to stop in and trade up for a better vehicle for you and your family!!!!
Great service department!
Great service department! Ben, Bruce, and Blaine have been outstanding for years. They know how to make a customer happy. Kendra also was wonderful as our sales person for my new vehicle. She went over and above. Congrats & thanks to a fabulous team.
My first Toyota
I purchased a 2013 Highlander in April and have not been disappointed. Trey Yarborough was very professional from start to finish. I should also say that everyone that I dealt with at Toyota of GR was a true a professional. I have had my vehicle in twice for service and both times my visits couldn't have been more pleasant. This is my first Toyota but I am sure it won't be my last and I will be purchasing from Toyota of Grand Rapids.
The entire experience is first-class
I bought an 08 Rav4 new at this dealer, and have had it serviced here exclusively ever since. I can say I am very pleased with the service I have received. Bruce, Ben, (and previously Glen), are always knowledgeable and professional about whatever situation is at hand. I trust their experience, and most jobs come-in UNDER the amount quoted for the job. Their service prices compare well with most after-market offerings...and the waiting room/showroom is spectacular vs sitting around some greasy,dumpy, service facility! I will continue to take my vehicle to TGR, because I appreciate the rigorous checks and balances built in to their service program, and they know my make/model better than any aftermarket hopefuls/wannabes. The entire experience is first-class, from the moment you pull into the spotless service bays..till you leave.
Nice people, great car
GR Driver from Grand Rapids MI
Just had my first scheduled service for the 2017 Prius I bought here. Both the sales and service staff are great. Joe Booher sold us the car, and Chris Hammond did the scheduled service work. They are both friendly, helpful and just plain nice people. I highly recommend this dealership
Great at following up
John from Rochester Hills
Very energetic and helpful. Very good at follow up. I probably got 10 calls a week checking to see if there was anything else they could do for me. They even called to see if some had called. I ended up not buying the car I looked at. It had more miles on it than I wanted.
Great place, finance department extremely slow
Jugglenut from Greenville MI
I went to Toyota of Grand Rapids knowing what car I wanted and it was a cash purchase, so you can imagine our surprise, when the entire process took 4 hours. We took a short test drive, then discussed terms with the nice sales associate, then we had to wait for our turn for the final step with the finance officer. Even though we were paying cash for our vehicle, we had to wait while others struggled to get financing. When we finally had our turn it took less than 10 mins, but we had to wait almost 3 hours for our turn. It would have been nice if they would have had an express lane for those who didn't need financing.
Randy Dunn from Caledonia MI
Ben DeKruyter the service I received was excellent. This is no surprise since I have worked with him for nearly a decade with all my Toyota's. His knowledge, communication skills, non pushing attitude. All these and more I appreciate when I bring my vehicles in for service. Thanks Ben for another great experience at Toyota of Grand Rapids. Randy Dunn
Purchased new 4Runner
The Prof from Grand Rapids MI
I recently purchased a new 4Runner from Darren Harold. It is the third vehicle I have purchased from him since 2008. I will very likely purchase my fourth Toyota from him when the need arises. That is probably the highest compliment I can give a sales representative
Great service as always!
Pamela K. Veltema
I have been a customer since 1985 and have always been satisfied with the service and care given to me and my car. Ben DeKryter is great!
Sienna mama from Grand Rapids MI
It's always a pleasure to get my car serviced at Toyota of Grand Rapids, and Ben Dekruyter makes it such a friendly experience. I appreciate so much his kindness and candor. Highly recommend.
230K-mile service - oil change
LROIsen20 from Grand Rapids MI
Got an oil change done at 230K miles for my 2007 Yaris, purchased from Toyota of Grand Rapids in June 2006. Ben DeKruyter wrote up my order when I dropped in early on 07/10 without an appointment, telling me he would find a time to get the needed oil change done. By mid-morning, he called to let me know my car was ready. I called for the courtesy shuttle driver to come get at his earliest convenience. He arrived about 12:30 and took me back to the dealership to pick up my car. As always I received quick, complete, and courteous service attention; and the "shuttle" is always appreciated. I've had this car serviced regularly at Toyota of GR and have always been pleased with the attention received. I highly recommend this company.
Albert from Kalamazoo
Our experience working with Al Luke has been very refreshing. Find him easy to work and the vehicle purchasing process simple and easy.
ktuekert from Grand Rapids, Michigan
7/10/17 I took my Venza in for service and Shaun Bier-Hobbs was my service tech. He received me as soon as I arrived check my appointment made suggestions of which I agreed to one. Service was estimated in time and price and on both accounts were true. I was quite impressed with the caliber of customer service, though I have bought and serviced all my cars at Toyota of Grand Rapids.
Toyota Sienna Service at Toyota of Grand Rapids
Srini from Grand Rapids MI
I was at Toyota of Grand Rapids yesterday to service my Toyota Sienna. I should say that customer service representative Sean Bier-Hobbs not only took care of service but also went beyond to explain the possible repair issues in the future. He was even able to take care one of the issue along with the service. Also he was able to prioritize our immediate tasks for our next visit. This is nothing short of Customer delight. Great job Sean Bier-Hobbs!!
Efficient. polite, and punctual
Harry from South Haven MI
We scheduled a recall repair and it couldn't have gone any better. We arrived on time and we were notified by phone when the car was done. Everyone was polite and efficient.
Seven years and couting
Jayne from Grand Rapids MI
I am always amazed at how easy it is to make an appointment, Toyota of GR is always efficient and easy. Great place to catch up a little work, but only a little because they are always so fast. Such nice people to work with and I'm on my third Prius lease with them! Thank you all so much!
Eleven years of great service
Wes W. from Grand Rapids, MI
We purchased a new Sienna in 2006 from Toyota of Grand Rapids and continue to appreciate how great we have been treated when needing either routine service or other needs in maintaining our family van. Recently, we had service done under an extended warranty notice where Toyota replaced our dash due to some cracks that occurred. Vern Hall helped facilitate the replacement for us and made sure we were happy with the results. We have always appreciated the professionalism and thoughtfulness provided throughout the years. Their facilities are exceptional and their work has been dependable, therefore, we always know are van will be reliably repaired and continue to serve us until we buy another vehicle from Toyota of Grand Rapids
Got my shiny Camry
Lily from Mount Pleasant. MI
I saw the red Camry on their website and started sending request. Paul Gruber responded quickly and helped my through the whole purchase over the phone. He matched the price for me and was very patient. Great dealership.
Toyota Tundra Service
Toyotas4ever from Grand Rapids, MI
Bruce Diamond is the absolute best. He always is cheerful and helpful when having my Toyota vehicles serviced. I have driven Toyota cars and trucks for the last 15 years and I always go back to Toyota of Grand Rapids because of Bruce. Thank you for all of your hard work and your dedication to providing the best customer service.
Pinay1961 from Westland, MI
Nick Snyder our sales person impressed us with his knowledge of the car we were looking for. We have. been looking around among different Toyota dealerships but Nick got our attention as well as the dealership. The facility is nice and huge and the employees are all friendly.
Awesome Experience... Again!!!
Steve & Sue Carlson from Byron Center
We just bought a 2017 RAV4 and love it. Al Luke who sold us the car was very professional and knowledgeable. This is our 2nd vehicle that we have purchased with his help out of the 4 we have bought from this dealership since 1989 (the first 3 were all Corollas). He answered our questions with detail and we appreciated that. I would recommend this dealership and to have Al as the go to salesperson!
Harvey and Marlene Blankenpoor from Howard City, MI
From the very beginning Tara Helmer was very knowledgeable about the new Prius Prime car which we wanted to purchase but had some questions. Once we decided to purchase it Tara was wonderful to work with and answered all our questions. When it arrived we could not find a time when we could pick it up and pay for it so she came ON HER DAY OFF to accommodate us. We feel very free to approach her anytime with more questions and like the car so far. If you are interested in purchasing a new Toyota be we highly recommend Tara Helmer at Toyota of Grand Rapids11
Very satisfied customer
Deb from Kalamazoo, MI
Took my Yaris in for PM - it has 125,000 miles on it and is going strong. Bruce Diamond facilitated my service appointment with his usual efficiency and excellent customer service.
Mike McCullough from MI
Just wanted to thank Ron Jones and Vern Hall for always going above and beyond my expectations. I appreciate the fairness, attention to detail and timely communication. These guys are the best!
New Grill on 2015 Camry
Scott from Grand Rapids MI
Worked with Sean Bier-Hobbs at Toyota of Grand Rapids to replace the grill on my 2015 Camry. The car is under warranty, and Sean the Service team replaced the grill as promised, on time and it looks great
The great service continues
Eddie from Grand Rapids, MI
The great service I received continues as I brought my Highlander in for routine maintenance. Nick (my fantastic salesperson months ago) was happy to see me and Ben (service) was very friendly every step of the way. Great place - I am so glad to do business with them because their customer service is CONSISTENTLY good.
Brought in my vehicle for scheduled service
Paul Lee from Grand Rapids, Michigan
I bought a certified used Toyota from a dealership in the Chicago area and brought it here for service...I live in Grand Rapids. The experience there was good, but after bringing my car here for service (08' Sequoia Limited) I wish I could have kept my purchase local. Ben Dekryter (I'm pretty sure I spelled the last name incorrectly) in service did a phenomenal job, which I brought in 2 hours before my service, explaining what was to be done, called me to say what was needed and what I could hold off on repairing; furthermore, he even saved me a couple dollars by going to the vehicle afterward and showing me how to change the cabin filter and where to access the lights. Oh, and the car was finished shortly after my scheduled appointment. Oh, and he even showed my 2 year old son around the shop which was way cool. I'd highly recommend bringing your vehicle here for service and I look forward to purchasing my next vehicle (I'm a first time Toyota buyer) here in the future.
Great Guest Relations, on a gloomy day ...
NOMoregas from Hudsonville, MI
After thinking I would be able to look at cars while it was raining and not be bothered by a salesperson, out came Larry into the pouring rain. I was pleasantly surprised. I told him what I wanted, what price I wanted to be at per month, and he got me there. I felt Larry and the dealership had the best interest of myself, that was a nice feeling. I appreciate the professionalism of the whole staff and how nice every one was. I would refer this dealership and Larry if you are looking for a new Toyota. I really like the Prius I bought and look forward to doing business again in the future when needed. Thank You.
Very happy with the service!
Got a flat last night that couldn't be fixed. Called for an appointment this morning for new tires and was able to get in right away. The tires I wanted were in stock and the job was finished sooner than estimated. Very happy with the service!
Ben in service is the best.
I bought my Tacoma while living out of state but I exclusively service it here. I think through that entire time (8+ years) Ben has been my primary contact, and I appreciate that consistency! We have discussions about what work needs to be done, and I feel a sincere interest on his part to make sure my goals are met – whether that be just keeping the truck on the road, or sometimes working around budgetary constraints. I'd consider buying another Toyota from here just for the opportunity to continue to work with him.
Great to work with.
Trey Yarborough was the salesman I worked with to purchase my new Tacoma. Absolutely great to work with. No pressure or hassles. Just worked with me to get the exact truck I wanted. Returned calls and emails quickly and provided any information I needed or requested to make the sale easy for me. Highly recommended!
Trustworthy and talented
This is my second purchase from Toyota of Grand Rapids. I continue to be impressed with the professionalism, the integrity, and the customer service that I receive at Toyota of Grand Rapids. After having such a positive experience with the purchase of two vehicles, I can't imagine going anywhere else.
They were fair. The dealership was clean. They were Not pushy. Ok selection but I found the car I wanted. Took time with my selection and gave a fair negotiation. Plenty of time for the test drive.
Vehicle#4 from Toyota of Grand Rapids!!! LOL!
Professional mommy :)
My salesperson Al Luke is a strong Christian. (He'd be a good Muslim, too, though!) (I am half Middle Eastern:)). He has always been kind and PATIENT with me, and goes out of his way, above and beyond. I have NEVER been treated with any disrespect as a female car owner/purchaser. This Toyota dealership is so kid friendly, my kids don't mind coming with me and waiting for oil changes. They have complementary drinks and popcorn, which has saved both my and my kids' sanity, a play room for kids, and a quiet computer room with couches for me to work in, while we wait. My therapy dog can come into the building. My service person Bruce is kind, EFFICIENT (I'm always on the run) and in tune with me. I can't always afford EVERYTHING to be serviced...Bruce chooses safety work first and gives me honest guidance for the rest, so I can BUDGET and time the service to my paycheck. The Business Director Jay Rodenberry was extremely knowledgeable, and efficient. He negotiated a monthly payment that I can afford, and makes sense for us.
Staff and service at Toyota is exceptional! Very friendly and knowledgeable personnel. Joe Booher knows a lot about the cars that he is selling and also was a pleasure to work with. Will definitely consider Toyota again for upcoming car purchases!
I bought my camry from Toyota in April. My salesman was Gerald Harris. Totally impressed by his knowledge and attention to what I needed.
Then I went for my first 5000 check up. The staff was very prompt and professional. Then my salesman, Gerald Harris who obviously keeps track of service calls, stopped in the waiting area to check in on us. Imagine that! Someone who still cares after the sale was made. I was impressed. I don't know if all your sales people are like Gerald, but I will recommend Toyota to anyone I know that is looking for a vehicle. Thank you for great service! You obviously take your employees performance seriously and it is much appreciated. Debbie S.
We recently purchased our first Toyota. Came in to "just look" and were met by Matt Crater. He was very professional, listened carefully and answered all of our questions before suggesting a model for us to test drive. Well, we were sold on the product quality and service. Looking forward to many years as a satisfied member of the "Toyota Family". Love driving the 4 runner!
Best dealership experience ever
Thank you so much to Stephen Merritt for making my financing and car buying experience so easy. Stephen and the entire Toyota staff went above and beyond to help me throughout the process. They have continued the same exemplary customer service after buying my Highlander as well. I love my new Highlander and will highly recommend Toyota of Grand Rapids to my friends and family in the future.
Was an awesome experience, I would recommend all friends and family to see Eric Purnell. I felt very confident in my decision for my 2010 Camry, Eric Made the experience easy. If there were more stars I would give Eric more!!
I could not be more pleased with this entire dealership!
Joe from Ada
I was at the end of my lease on my Honda Civic, and was over miles and needed lots of help. The folks at the Honda Dealership (Fox) were not even willing to attempt to help me. I was shocked. I went to Toyota of Grand Rapids and was met with a positive, problem-solving spirit with NO BS! My Sales Consultant, Mary McCabe, is the most professional, effective and efficient car salesperson I've ever worked with. She quickly assessed and understood my situation and together with her team, put together a GREAT deal on an AMAZING new Camry, all for a payment that is very close to what I was paying. I could not be more pleased with this entire dealership! Joe from Ada
Gerald Harris was polite and demonstrated EXCELLENT customer service. I did purchase a 2014 Camry because I felt comfortable and I was very satisfied with the way I was treated by Gerald. He connected me with Steve M. who completed my financial process. Steve was also very professional, accommodating, and very patient in helping me complete the financing process. I would refer family or friends to your dealership. Needless to say, I left a very satisfied customer because of the customer service I received from these two employees.
Just bought a brand new Camry at Toyota of Grand Rapids. When I walked into the dealership, I could not have been more impressed. They have everything to make you comfortable. It is an amazing place and huge! My salesman was Gerald Harris. He was fantastic. He was able to answer all my questions, treated me with great respect and went the extra mile. I needed someone I could trust as I was going to make this purchase myself since my husband recently passed. Gerald made sure that I had all the information to make a good choice. And that I did, I love my car! Gerald also arranged for auto start to be installed first thing in the morning. No one in Michigan should be without auto start. I consider myself a very fussy shopper, and I do not make recommendations without total satisfaction. I would recommend this dealership to anyone looking to buy a new or used vehicle. And definitely ask for Gerald Harris. He made my day!!
Thank you Gerald!
Gerald Harris was extremely helpful and a joy to work with. He made my decision very easy and my experience with Toyota a very enjoyable one. So glad I stopped in!
I have owned a Toyota Camry for 11 years. But it is getting tired and needs some work. It has over 275,000 miles. So naturally I wanted another one. Nick Snyder worked with me, based on my particular needs, to accomplish the purchase in 24 hours! I was delighted with his personalized no-pressure service and knowledge and of course, my new Camry promises to my trustworthy vehicle for at least the next 11 years.
OUTSTANDING SERVICE -LOVE MY NEW RAV4
I leased a new Prius recently and it ended up being to small for me due to I had to go on oxygen and carry tanks where ever I go. I never thought I could get out and into a larger vehicle but I figured I would see what they say so I went to Toyota of grand rapids and was helped by salesman Gerald Harris and Mgr Dave - They both were OUTSTANDING...... I left with a great deal and service - I now am a owner of a new Rav4 and am very happy and much more comfortable. Thank you Gerald, Dave and Toyota.
Recently purchased a new Toyota Highlander Limited and could not be happier with my choice of car or dealership! We were undecided as to what model of Toyota to purchase (after having owned everything from a Rav4 to the 4-Runner in the past) but we were leaning in the direction of the 4-Runner. Derek and Duane were there to make us feel welcome and we were offered our choice of models to test drive. Both Duane and Derek were awesome (and genuine) to deal with and after driving both the 4-Runner and the Highlander AWD we chose the Highlander and we are very very satisified with both the vehicle and our purchasing experience. Honestly, they couldn't have been more kind and Duane continues to follow up on our purchase to make sure that we are still satisfied with our purchase and to see if there is anything that we need. Thanks to Duane and Derek! I would certainly recommend Toyota of Grand Rapids for your next auto purchase!
I had a very good experience with Mr Nick snyder. He was friendly, professional and helped up get the right car. He even did the financing for us. Nick snyder and Toyota grand rapids are good!
Retired G.M. Guy - happy Toyota man
Dave Valley Sr.
I am beyond excited with my pre owned certified vehicle purchased from Toyota of Grand Rapids, The sales lady Mary McCabe was outstanding and did an exceptional job, the floor mgr. Dave was very helpful and Jay in the finance dept. was very helpful and they all made this purchase experience the best I've EVER had in my 47yrs of driving. I will recommend T.O.G.R. to everyone I know... A+ Sales-Service and overall experience...... "THANK YOU"
My Husband recently purchased a Certified Vehicle from Toyota of Grand Rapids for me from Mary McCabe - WOW what an experience. I am beyond happy with the entire purchasing process from Mary in sales to Dave her mgr. and Jay in the Business Department. My family will be doing business here Forever... I am one happy wife! Thanks Mary and Toyota of Grand Rapids
I was shopping around for a used Prius and saw a couple I liked on the Toyota of Grand Rapids website--a beautiful green one they had particularly caught my eye. I spoke to my salesperson, Duane Eidenier, about the car I was interested in, and when I arrived at the dealership for my appointment the car was already pulled into the garage so I could look it over (it was a cold day out, so I appreciated the warm garage). Duane showed me all the features and I felt that he answered my questions honestly without trying to “sell” it too hard. I’d done a lot of online research beforehand and the price was exactly in the range I was expecting—I actually got a little bit better of a deal than I’d been hoping for. When I decided to go for it, the finance team was very accommodating about allowing me to finance through my credit union in Lansing. Everyone I interacted with at the dealership was friendly and professional. It was so quick and painless… and I got my dream car!
Toyota of Grand Rapids did a good job ... CJ Shoemaker was our sales consultant ... he did a superb job .. no pressure ... very knowledgeable of the Camry ... he did a good job making us familiar with all the options ... including the safety features of the blind spot monitors and with the no cost maintenance ... cant ask for much more ... very pleased
I recently bought a used car from here! Dealt with Frank Turner and he was awesome! Very helpful and polite! No pressure! I'd recommend this place to anyone!
Bought our Prius
Bought our Prius at this dealer in 2005 and have had it serviced there ever since. I've been very satisfied with both the car and the service. Ben Dekruyter has been outstanding in the service dept. for his promptness, courtesy, helpfulness, and fairness. The facilities for waiting customers are first-rate. I wouldn't hesitate to buy another car there
Darren is excellent!
Toyota of GR is a great dealership! Darren is excellent to work with a super nice! We had a great experience! We got a great price!